I can't thank Brian enough for coming virtually right away when I called. He was very thorough and able to solve a relatively complex problem with my system the same day! I will definitely call your service again! Thanks so much,
New Canaan, CT
Brian responded same day to my email request for a check up and arrived the next day promptly at the time he told us he'd be here! After a thorough consult we decided to replace our old system. Lucky for us he had all the things needed in his truck to upgrade our system that same day! Brian was extremely pleasant and professional to work with and really knows his business. Never once did we feel as though he was trying to "sell" us on anything. It was more like getting an education on our system and the best info on what all our options and would be. I've never been so excited to vacuum and as my husband says... "Boy oh boy, this vacuum really sucks!" Our 17 year old carpets look new, the house actually smells fresher and we could not be happier! We are so happy in fact that we are thinking about purchasing another accessory hose kit for the upstairs! We would highly recommend Central Vacuum Service to anyone looking to fix or instal or upgrade their current central vacuum system.
We're so impressed by Brian's work. His expertise and professionalism have served us well in two homes now. Whether it's a repair to an existing system or installation of a new one, he's the best in the area. He's reliable, fair, honest and the neatest, most conscientious vendor we've ever had in our home. If I could give him six stars I would!
Brian is extremely knowledgeable, and responsive. He goes about his work quickly and is fair with his pricing. When a homeowner needs help, those are the things one looks for: someone who is quick to respond, and once here, someone who knows what to do and does it quickly and efficiently, and lastly is fair with his pricing. can't ask for more. I highly recommend him...he installed our central vacuum system when the old one broke; he recently fixed it when we had a lightning strike that damaged it.
Brian, the owner - who performed the service - is squared away and extremely knowledgeable about this kind of work. He worked quickly, efficiently, and cleaned the work areas as he went along. His suggestion of the placement of the new port in the basement saved me from installing two (which I thought I might need) and used less materials while providing complete vacuum coverage of the entire basement. He is more repair focused than sales focused. You won't be buying things you don't need. He just gets it done right and you get what you pay for - excellent quality workmanship and solid knowledge.
"Brian is highly professional and knowledgeable about his business. He explains things in detail, unlike others who may "dumb it down" for you, so, when he makes a recommendation, you understand why. He is also very frank in his assessment of what is needed and what isn't. I felt like he wanted to build trust first and foremost, which in a business like his I feel is important. Our system is working great now that Brian has fixed what others had supposedly fixed before."
Unbelievably prompt and professional. The best customer service! Very very pleased that I found Central Vacuum Service.
Brian provided a first class service. I was totally satisfied and impressed by his service and professionalism. I would happily recommend this company.
Awesome service. Very professional and, most importantly, the jobs were done right the first time. Brian's the best!
I was extremely impressed with Brian's service for our central vacuum. He was very fair with the charges and explained what all the options were; he even suggested I go with the lower-priced option. There's no doubt that good customer service is important to him.
New Canaan, CT
I can't begin to express how wonderful it was to work with Brian from Central Vacuum Service. He completely saved the day for me. . . I called Brian and he came out right away. He was so very helpful, honest and found a way to get it done and get it done right. I absolutely love my new vacuum system and couldn't be happier with the product and the service. Brian would be my one and only phone call if you are looking for a central vacuum.
New Canaan, CT
Okay most people do not get excited about central vacuums let alone people who take care of servicing and installing them. Think again, Brian is the consummate professional. First of all, he called back as promised, called prior to coming to the home to confirm the time and showed up on time. Next he diagnosed the problem and gave us options. He was able to repair the system; so now, the central vacuum actually works the way it should. We know that our system is is on borrowed time, but we have no reservations at all about contacting him for the new installation or referring him to friends and family.
Brian delivered wonderful service from start to finish. He responded to my communications via email quickly and was at my home within hours, just days before Christmas. He worked efficiently and resolved the problem. He even emailed me later to remind me of where I could find my ladder. He is very honest, thorough and a pleasure to work with. I would call him again, and I highly recommend him. Thanks, Brian!
Pound Ridge, NY
I just wanted to let you know how much I appreciated your immediate response to my call for service to my Aerus-Electrolux central vac system which had completely stopped working. As I mentioned on the phone, the system was not that old but the installer, who I initially called, suggested it would be difficult for him to make a service call and proceeded to suggest that my husband dismantle the motor and bring it in to an approved Electrolux dealer. You arrived within an hour and discovered that all I needed was a new filter, since the old one had been cleaned, but never replaced - something I had never been told should be done.
I can't express how much I appreciated your professionalism, quick response and honestly. I have your name and phone number on record and will not only use it myself, if need be, but pass it on to others.
Thank you again. Like I said to you in person when we talked about customer service, You "get it".
I'm not a big feedback person but Brian deserves the effort! He's everything you'd want a service person to be: friendly, professional, prompt, knowledgeable and very accommodating. He worked with our contractors during a remodel and really brainstormed to solve a tricky situation with equipment location. Great guy great product great company!
Central Vacuum Service and Brian were terrific! I needed a new system and he came out within 24 hrs and put the new system in. He was clean, polite and honest. Thank you!
We needed a whole new central vac system and accessories. Based on much research, Brian was the only individual that we felt we could trust to evaluate, recommend and install a system to meet our needs. He was very responsive and professional. We love the job that he did and the new system and accessories. We would highly recommend Brian for any and all central vacuum needs.
I was very impressed with Brian's professionalism and his sincere wish to solve my vacuum problem. I had recently moved into my home and things were chaotic to say the least, but Brian arrived (on time) and immediately dove into a problem that was difficult to diagnose. I appreciated his candid assessment of the situation and what the cost associated with fixing the problem would be before any work was done - that is never a fun surprise. Brian made multiple visits to my home and conquered the demon that was my vacuum problem. During the last visit, my daughter was home sick, and on top of everything else, Brian was very sensitive to not disturbing her and still getting the task completed in a timely fashion. I have a lot of vendors come and go through my home, and I can say, without reservation, that Brian checked all the boxes on what I would consider a successful working relationship.
New Canaan, CT
Just a short note to tell you how pleased we are with the new Beam vacuum system. I had my doubts that you could upgrade our old NuTone system, but you really came through for us.
What service. I called mid-afternoon hoping to arrange a service call for the next day. I mentioned I was going away and hoped to get my vacuum repaired before I left. Brian said he could rearrange an appointment and would be at my house in 1/2 and hour. He arrived promptly and diagnosed my problem. I had a very, very old central vac that had done its service and needed to move on. Brian installed a new one and was done. He is thorough, neat and honest. I highly recommend him.
Dear Brian –
I wanted to thank you again for your prompt response to my call regarding the trouble we were having with our central vacuum system. Your ability to successfully troubleshoot and fix the problem was superb. Your superior professionalism, responsiveness, and technical abilities resulted in an excellent experience working with you and I would highly recommend you to others. Thank you.
Brian is smart, professional, and prompt. He diagnosed the problems that a contractor had created in our central vacuum system, repaired it and ordered new parts. He didn't charge us for an added visit to fine tune the repair. Super service and great value.
I had long-term issues with my central vacuum and Brian was able to fix them in no time, and in the most efficient way possible. He treated the situation as if it was his own house, and he was thorough. You do not find people like Brian often; I would recommend him highly. Thanks Again,
As someone who flips houses for a living having a great contractor for each of the systems in the house is imperative. We've used Central Vacuum for two houses now with great results. In one case we needed a tune up and in the second we needed the system changes. In both cases they were a huge help and the system was good as new when they left.
My unit went out on a weekend. Made a call and to my utter amazement a new unit was installed that day. Very satisfied with great service. Recommend to all
Christopher Erway, Sr
We were very pleased with Brian's service. He arrived here within an hour of our call at the end of his day and was able to fix our problem (defective plate) efficiently and quickly. Brian is very pleasant to deal with. We would certainly call him again.
We had a loss of suction with our central vacuum that caused us to use our old upright. We knew that the problem existed somewhere in the walls or floors of our home but, because our home had extensive renovation work done, we couldn't pin-point the leak. Brian found it and fixed it within an hour, great job.
Central Vacuum Service is fantastic. We moved in to a house with a central vacuum. From the minute we called, we received immediate, comprehensive, honest service. If I called with a question, it was answered right away. When I needed repair and then replacement, it was done THAT day. They are honest, efficient and fast.
New Canaan, CT
I had a wonderful experience with Central Vacuum Srvice. Brian never gave up on the clog we had in our central vac system. He unclogged our system in no time. Thank you!
Excellent prompt service from this company and Brian is lovely too. Highly recommend.
Pound Ridge, NY
I called Central Vacuum [Service] out of the blue as I had just bought a house with a central system which was original to the house in the 70s. Not knowing anything, I called Brian and had a wonderful experience. He was so forthright and honest I never doubted that it was fine to purchase a new system from him. Have loved it and the excellent personal service from Brian.
Brian did a first class job checking our existing central vac system (Electrolux from the 90s). He said we could keep the existing system or replace it with a newer Beam system. There was no hard sell - we decided to upgrade and are very glad that we did! The new Beam Alliance 700TB system is AMAZING! (I'm not one to usually get excited by vacuum cleaners!) Brian also checked the pipes throughout our house and repaired a couple of loose joints at no additional charge. The cost was very reasonable - in line with what I could have purchased the central vac online for. All in all, a great experience, Brian is highly recommended!
My whole Central Vacuum Service experience was great. They got back to me quickly to schedule an appointment and when Brian arrived he was nice, polite and quickly got to work. He fixed the problem in no time! Their rates are very competitive and I'd recommend this company to anyone in need of vacuum repair.
Brian was prompt and professional. He offered to come same day, he quickly diagnosed the issue and repaired it. His pricing was fair and our central vacuum is amazingly powerful now! Would highly recommend.
*West Harrison, NY
(*we no longer serve this area)