"I can't thank Brian enough for coming virtually right away when I called. He was very thorough and able to solve a relatively complex problem with my system the same day! I will definitely call your service again!" Thanks so much,
Claudia Harris
New Canaan, CT
Claudia Harris
New Canaan, CT
"Brian,
I just wanted to let you know how much I appreciated your immediate response to my call for service to my Aerus-Electrolux central vac system which had completely stopped working. As I mentioned on the phone, the system was not that old but the installer, who I initially called, suggested it would be difficult for him to make a service call and proceeded to suggest that my husband dismantle the motor and bring it in to an approved Electrolux dealer. You arrived within an hour and discovered that all I needed was a new filter, since the old one had been cleaned, but never replaced - something I had never been told should be done.
I can't express how much I appreciated your professionalism, quick response and honestly. I have your name and phone number on record and will not only use it myself, if need be, but pass it on to others.
Thank you again. Like I said to you in person when we talked about customer service, "You get it"."
Kerry DiDonoto
Milford, CT
I just wanted to let you know how much I appreciated your immediate response to my call for service to my Aerus-Electrolux central vac system which had completely stopped working. As I mentioned on the phone, the system was not that old but the installer, who I initially called, suggested it would be difficult for him to make a service call and proceeded to suggest that my husband dismantle the motor and bring it in to an approved Electrolux dealer. You arrived within an hour and discovered that all I needed was a new filter, since the old one had been cleaned, but never replaced - something I had never been told should be done.
I can't express how much I appreciated your professionalism, quick response and honestly. I have your name and phone number on record and will not only use it myself, if need be, but pass it on to others.
Thank you again. Like I said to you in person when we talked about customer service, "You get it"."
Kerry DiDonoto
Milford, CT
"I was extremely impressed with Brian's service for our central vacuum. He was very fair with the charges and explained what all the options were; he even suggested I go with the lower-priced option. There's no doubt that good customer service is important to him."
Mimi Conway
New Canaan, CT
Mimi Conway
New Canaan, CT
"Brian provided a first class service. I was totally satisfied and impressed by his service and professionalism. I would happily recommend this company."
Paula Ertel
Old Greenwich, CT
Paula Ertel
Old Greenwich, CT
"Brian is highly professional and knowledgeable about his business. He explains things in detail, unlike others who may "dumb it down" for you, so, when he makes a recommendation, you understand why. He is also very frank in his assessment of what is needed and what isn't. I felt like he wanted to build trust first and foremost, which in a business like his I feel is important. Our system is working great now that Brian has fixed what others had supposedly fixed before."
J. Solares
Bedford, NY
J. Solares
Bedford, NY
"Brian delivered wonderful service from start to finish. He responded to my communications via email quickly and was at my home within hours, just days before Christmas. He worked efficiently and resolved the problem. He even emailed me later to remind me of where I could find my ladder. He is very honest, thorough and a pleasure to work with. I would call him again, and I highly recommend him. Thanks, Brian!"
G. Anthony
Pound Ridge, NY
G. Anthony
Pound Ridge, NY
"Unbelievably prompt and professional. The best customer service! Very very pleased that I found Central Vacuum Service."
Kelly French
Darien, CT
Kelly French
Darien, CT
"Central Vacuum Service and Brian were terrific! I needed a new system and he came out within 24 hrs and put the new system in. He was clean, polite and honest. Thank you!"
Liza Shaban
Redding, CT
Liza Shaban
Redding, CT
"Brian is smart, professional, and prompt. He diagnosed the problems that a contractor had created in our central vacuum system, repaired it and ordered new parts. He didn't charge us for an added visit to fine tune the repair. Super service and great value."
Aimee Garn
Westport, CT
Aimee Garn
Westport, CT
"What service. I called mid-afternoon hoping to arrange a service call for the next day. I mentioned I was going away and hoped to get my vacuum repaired before I left. Brian said he could rearrange an appointment and would be at my house in 1/2 and hour. He arrived promptly and diagnosed my problem. I had a very, very old central vac that had done its service and needed to move on. Brian installed a new one and was done. He is thorough, neat and honest. I highly recommend him."
Linda Heath
Armonk, NY
Linda Heath
Armonk, NY
"Dear Brian –
I wanted to thank you again for your prompt response to my call regarding the trouble we were having with our central vacuum system. Your ability to successfully troubleshoot and fix the problem was superb. Your superior professionalism, responsiveness, and technical abilities resulted in an excellent experience working with you and I would highly recommend you to others. Thank you."
Chris Cavin
Greenwich, CT
I wanted to thank you again for your prompt response to my call regarding the trouble we were having with our central vacuum system. Your ability to successfully troubleshoot and fix the problem was superb. Your superior professionalism, responsiveness, and technical abilities resulted in an excellent experience working with you and I would highly recommend you to others. Thank you."
Chris Cavin
Greenwich, CT
"Awesome! Prompt, on-time, same-day service. Very professional and, most importantly, the jobs were done right the first time! Brian's the best!!!"
Ed Washchilla
Easton, CT
Ed Washchilla
Easton, CT
"I had long-term issues with my central vacuum and Brian was able to fix them in no time, and in the most efficient way possible. He treated the situation as if it was his own house, and he was thorough. You do not find people like Brian often; I would recommend him highly. Thanks Again",
Marisa Denaro
Danbury, CT
Marisa Denaro
Danbury, CT
"We were very pleased with Brian's service. He arrived here within an hour of our call at the end of his day and was able to fix our problem (defective plate) efficiently and quickly. Brian is very pleasant to deal with. We would certainly call him again."
G Winston
Westport, CT
G Winston
Westport, CT
"We had a loss of suction with our central vacuum that caused us to use our old upright. We knew that the problem existed somewhere in the walls or floors of our home but, because our home had extensive renovation work done, we couldn't pin-point the leak. Brian found it and fixed it within an hour, great job. "
Tom Collins
Easton, CT
Tom Collins
Easton, CT
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