Q: My Central Vacuum isn't working! How quickly can you get here?!
A: Pretty fast! It depends on what time of day you call, where you live, and how busy we are. Typically, it can take 1-3 days before we can service a Central Vacuum System.
Q: Do you bring parts to fix the product on the first visit?
A: Our goal is to fix the product in one visit, and we do in approximately 90% of cases. We do carry a wide variety of parts in our service vehicles, and we try our very best to have what we need on hand.
Q: I'm not sure if my Central Vacuum System is working as well as it should be. Do you have some way to determine if it is?
A: Absolutely. It's a good idea to have your system thoroughly checked periodically to ensure it's performing as well as it should. The larger your home and the more use the system gets, the more frequent the need. Larger homes, annually, and smaller homes, once every three years.
Q: Do you service all makes of In-Home Vacuum Systems?
A: Yes. Well — 99.9% of them. Some of the oldest central vacuum units out there were manufactured by companies that no longer exist, so parts aren't available, but we can certainly upgrade your vacuum unit in those cases.
Q: I need to purchase a new floor brush or dust brush. Do you sell accessories?
A: Yes and no. We provided in-home service, so when we come out to see you on a service call, we have hoses, brushes, etc. with us in the van. Other than that, we only sell complete accessory kits (an accessory kit is a hose with all of the attachments).
Q: Do you sell central vacuum pipe, fittings or repair parts to DIYers?
A: No. Although we do use these parts and materials in our work, sorry, we don't sell repair parts or materials.
Q: I live in a town that's not within your service area, but I would really like you to service my central vacuum. Will you make an exception?
A: We sincerely wish we could, but, we can't.
Q: Do you repair or sell portable vacuum cleaners?
A: No. We do not repair or sell portable vacuum cleaners.
Q: Do you do free estimates for repairs?
A: No. Sending an experienced technician to your home in a fully insured and stocked service vehicle isn't free. If you decide to upgrade your central vacuum unit rather than repair it, at the quoted price, and on the same visit, then the service call fee is credited towards the cost of the new vacuum unit.
Q: Are your licensed?
A: Yes. We you licensed by the state of Connecticut, department of consumer protection. Connecticut requires a low-voltage electrical license. Our license number is license #0199446. New York state does not require licensing for central vacuum installation or service.
Q: How much does it cost to install a Built-In Vacuum System in my new home?
A: The answer to this common question is: it depends. Installation of a Central Vacuum System is not an off-the-shelf product, or commodity. It's customized to your home and requests; therefore, the cost depends on how much work is involved, and the type and quantity of accessories and equipment you choose. If you are building a new home, we will come out and meet with you, discuss your needs, and provided you with a free estimate for the installation.
Q: What's the best central vacuum?
A: We wrote an article that answers this question. Read it here.
Q: Do you install vacuum systems in an existing homes?
A: We do install new vacuum units in existing homes, that already have the piping in place, but, we do not install the pipes and wiring into anything but new construction, before the walls have been closed.
Q: Do you sell central vacuum pipe, fittings or wall plates for DIYers?
A: No. Although we do use these parts and materials in our work, sorry, we don't sell parts or materials.
Q: I live in a town that's not within your service area, but I would really like you to install my central vacuum system. Will you make an exception?
A: Although we do service work in other areas, we limit installations to Fairfield County, CT. We don't do new home installations in NY State.